Service customers know that they can get everything from a single source at Schuler: from quick assistance around the clock to spare parts, repair service, overhaul services and used presses to digital solutions for plant modernization. All of this is now also available at your fingertips - provided they are holding a smartphone or tablet.
Schuler launched the portal, which can be accessed by registered users 24/7 from any location, just in time for the trade fair. The portal is part of Schuler's Digital Suite and, like the other applications for networking forming technology, can be accessed at digitalsuite.schulergroup.com – from mobile devices as well as from the PC workstation in the office.
Management made easy: Which contracts are currently active? Which maintenance or inspection was carried out on which press in the machine fleet? What does the corresponding report say? Similar to the customer portals of banks, insurance companies, cell phone or electricity providers, important information can be found at a glance in the Schuler portal under MyService. Schuler customers can open a new service call if required. It is also possible to see immediately whether a spare part is in stock - and an inquiry for that part can be sent immediately.
"OUR CUSTOMERS NO LONGER HAVE TO COMPILE THE NECESSARY INFORMATION BY THEMSELVES, BUT RECEIVE EVERYTHING CLEARLY PRESENTED BY US. THIS SAVES TIME AND SIMPLIFIES ADMINISTRATION ENORMOUSLY BY REDUCING THE ADMINISTRATIVE WORK IN THE PRESS SHOP."
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